Paid by bank card
(1) PC Website:
1. Please click to visit https://www.iq.com/ and log in to your VIP account.
2. Click the profile picture in the upper right corner – “My Account”, scroll down and click the “Change” on the right of “Manage Subscription” to manage your subscription.
(2) Mobile App:
1. You can manage automatic renewal of your account as follows: Click【Me】-【Feedback】-【Self service-Manage Subscription】
Paid using Apple
Method 1: Please select "Settings" in the iOS device - go to "Settings" and click on "Apple ID" - "Subscription" - click on the option that you need to cancel the auto-renewal service.
Method 2: "App Store" click on "Apple ID" at the top of the screen - under "Subscription," click on "Management" - cancel the subscription service.
If you cannot cancel it yourself, you can also contact the Apple customer service for help.
Paid using Google Play
1. Open “Play Store” on your Android phone. You need to log in the Google account you used for purchase.
2. Click the upper left corner of the main page or the profile picture to open the full menu.
3. You can view all the subscriptions in “Payments and subscriptions” – “Subscriptions”. Click “Manage” in the lower right corner of the subscription list – select “Cancel subscriptions”.
4. The service expiry date will appear on the screen. Select “Cancel subscriptions” to cancel the subscription.
If you cannot cancel it yourself, you can also contact the Google Play customer service for help.
Paid using third-party platforms
If you have purchased the VIP on third-party platforms, please contact the third-party platform to cancel the subscription.
Please note: Please cancel your subscription at least 24 hours prior to the renewal date, otherwise your subscription may be renewed.